You are here

I Sent a File But it Didn't Show Up in My Release Queue

 

I sent a file but it didn_t show up in the release queue

_ Does the home directory on your laptop differ from your MCAD Login shortname (i.e., joesmith instead of jsmith?)

_ If so, you must install and run the _CLIENT REQUIRED_ version of the MCAD Printer Utility that includes the_PaperCut client - see info below.

_ You may have sent a document set to a size the printer does not support. The SB-BW-Letter and SB-BW-11x17 printers are set up to only accept files of those sizes. You will get an automated warning from the PaperCut server.

  • There are a few reasons why a file might now show up in your release queue even though it looks like it printed.
  1. Verify your network connection, your WIFI network should be MCAD not MCAD Guest (Summer 2018 there was a campus wide WIFI update, stop by the Help Desk to get back online!)
  2. Is there still a printer icon in your dock? If so, click on it and make sure there are no files listed there. If files are still present it means they are still spooling to the printer. Do not close or log out of your computer until all files vanish from the queue on your computer.
  3. Once you've verified that it looks like your file actually sent from your computer and you're still not seeing it in your release queue, it could be one of two things:
    1. Does the home directory on your laptop differ from your MCAD Login username (i.e., "joesmith" instead of "jsmith?")? If so, you must install and run the "CLIENT REQUIRED" version of the MCAD Printer Utility that includes the PaperCut client. See THIS article for help.
    2. You may have sent a document set to a size the printer does not support. The SB-BW-Letter and SB-BW-11x17 printers are set up to only accept files of those sizes. You will get an automated warning via email from the PaperCut server.

 

  • If your file showed up in the release queue and only has the option to Cancel, not Print, you sent your file to a printer that requires an SB employee to release it (SB-BW-Manual-Feed/-Color-Paper or the SB-Canon-Copier)
  • If you hit print from the release queue and nothing has come out of the printer, check your PaperCut account to see what happened, usually it came out of the printer in the 112-Comic-Studio, because if you don't switch your default printer your computer will select the first in the list!

 

 

 

Knowledge Base Category: 

KB Footer

Can't find what you need? Let us know how we can help!